Frequently asked questions
Times, booking, apartments and house rules: everything you need to know before you arrive.
Arrival and departure
What time can I arrive?
Check-in is from 4:00 pm to 8:00 pm. Please let us know your arrival time in advance.
What if I arrive later?
Yes, you can arrive after 8:00 pm at no extra charge: just let me know in advance.
When do I have to leave the apartment?
Check-out is by 10:00 am.
Can I leave my luggage before or after?
Before check-in, yes, if you let me know in advance. There is no luggage storage, so bags can't be left after check-out.
Booking and payment
How can I book?
Online, on the booking page that opens with the Book Now button. Or write to me from the Contacts page or on WhatsApp at +39 320 393 9261.
How much does a stay cost?
The price depends on the season and the number of guests: you can see it by choosing your dates on the booking page, which opens with the Book Now button. Breakfast is always included.
Which payment methods do you accept?
Cash or bank transfer. Cards are not accepted.
Is a deposit required?
Yes, the deposit amount depends on the number of nights booked.
Can I cancel my booking?
Yes, cancellation is always free up to 14 days before your stay.
Is there a tourist tax?
No, there is no tourist tax.
Do you issue invoices?
Yes, on request.
The apartments
How many people can sleep in an apartment?
Rosathea up to 3 guests, Nuvola up to 4.
Is there Wi-Fi?
Yes, free throughout the property.
Is there a TV?
Yes, a flat-screen TV with satellite channels.
What is in the kitchen?
Fridge, hob, coffee machine, kettle, crockery and utensils.
What will I find in the bathroom?
Towels, a hairdryer and a courtesy set with shower gel and shampoo.
How often is the linen changed?
Bed and bath linen once a week and at every change of guest. Extra change: bed €10, bath €5.
How is the heating?
Independent, adjustable in each apartment.
Is there air conditioning?
There is no air conditioning, but there are fans.
Are there mosquito nets?
Yes, there are mosquito nets.
Breakfast
When and where is breakfast?
You find it in your own apartment: no set times and no buffet, so you can enjoy it whenever you like.
Do you have options for vegans, allergies or intolerances?
Yes. On top of the homemade sweet breakfast, which is always included, I can prepare a vegan, gluten-free, lactose-free or savoury addition on request with advance notice: €5 per person per day. For other intolerances, write to me.
House rules
Can I come with children?
Children are welcome from 10 years old. Cots are not available.
Are pets allowed?
We are sorry, we cannot accept pets.
Is smoking allowed?
No, the whole property is non-smoking.
Are there quiet hours?
Yes, from 10:00 pm to 8:00 am.
Can friends or relatives visit me?
Yes, visitors are welcome until 11:00 pm, on showing an ID document.
Are there cameras?
Only outside the property, none inside the apartments.
Getting here and around
Is there parking?
Yes, private and free, in front of the property. No need to book it.
Can I get there without a car?
Yes: Riola station is 5 km away, on the Bologna – Porretta Terme line. There is a taxi outside the station, or you can arrange a transfer with us.
Where can I keep a bike or motorbike?
There is a covered spot for bikes. Motorbikes can use the free private parking.
Is the property wheelchair accessible?
Unfortunately not: there are steps, and the property is not suitable for wheelchairs. The bathroom is spacious but not adapted.
Where are the shops and restaurants?
Shops, a bar and the post office are 1.5 km away; there are three restaurants within 5 km. Ask me for my favourites.
Which languages do you speak?
Italian and English.
Didn't find your answer? Write to us: I reply personally.